20+ Years Of Experience In Healthcare
How It Works
- We begin by assessing the specific needs of your healthcare organization, whether for documentation, compliance, care coordination, or patient follow-ups.
- Together, we define and customize the service scope, ensuring our virtual assistant align seamlessly with your workflows, systems, and organizational priorities.
- Once the scope is set, our virtual assistant undergo an onboarding process to become familiar with your procedures, software, and compliance standards.
- Training covers essential aspects like EHR/EMR systems, HIPAA guidelines, and any unique protocols for patient interaction and documentation.
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Our virtual assistant are assigned specific administrative and clinical support tasks, which may include:
- Documentation and data entry in EHR/EMR systems.
- Reviewing physician orders, MARs, lab results, and other medical records.
- Managing new admissions, discharges, and care transitions.
- Consulting with physicians and pharmacies.
- Scheduling and coordinating care appointments.
- Staff training and in-service management.
- Conducting follow-ups with patients, guardians, families, and service coordinators.
- These tasks integrate smoothly into your workflows, allowing your on-site team to offload time-intensive administrative duties.
- Virtual Assistant collaborate with your on-site team through secure communication channels such as video calls, chat platforms, and shared task management systems.
- Clear communication protocols ensure effective updates, handoffs, and regular check-ins to maintain alignment and accountability.
- Our virtual assistant remain accessible for real-time queries, coordination, and urgent needs as they arise.
- Our virtual assistant support compliance by ensuring patient data and documentation meet regulatory standards and are organized for audits or compliance checks.
- Trained in HIPAA and data privacy protocols, they handle all sensitive patient information securely and confidentially.
- We monitor performance metrics to confirm that virtual assistant meet your standards and objectives.
- Regular quality assurance processes, including audits and client feedback reviews, ensure high service quality and provide opportunities for continuous improvement.
- Our virtual RN service is designed to flexibly adjust staffing levels based on demand, seasonal shifts, or specific needs.
- Virtual Assistant can offer extended or after-hours support, ensuring continuity in administrative and care coordination tasks, even outside standard business hours.
- A dedicated account manager regularly checks in to address any challenges and adjust service needs as they evolve.
- Changes to task scope, work hours, or staffing can be implemented as your organization’s requirements shift over time.
